Please read and review all of Office National's Terms and Conditions.
All products and pricings are based on the current list price, however we reserve the right to change prices without notice. Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
Listed prices are displayed INCLUDING GST or other taxes where applicable.
2. Due to limitations of actual viewing conditions, photographic techniques and picture availability, colours represented on the enclosed image profiles are as close as possible to the actual image but may not be an exact representation.
3. All items in the catalogue have been included in good faith on the basis that the goods, as described, will be available at the time of inclusion. Due to the seasonal nature of the product, Diaries and planners may not be available at all times.
4. Any accessories displayed are not included in the advertised price unless otherwise specified.
5. Multiple Discount price refers to the price per individual item
6. Any errors and omissions will be corrected at the point of order.
8. Some Office National members offer a free delivery service for orders over a nominated value – please refer to your Office National Member for delivery details.
9. Returns Policy
Returns must be authorised by your Office National Member and may incur applicable freight charges. Products returned must be of merchantable quality with original packaging, unless the issue relates to faulty product or warranty. On some items this will be subject to manufacturers warranty conditions.
To exchange a product in accordance with the relevant guarantees and warranties please ensure that you provide proof of purchase which accompanied the product. Information and conditions about guarantees and warranties is available from your Office National Member.
10. Payment Policy
Payment can be made by cash, cheque or money order. In addition we accept Visa, Mastercard and Paypal.
For ordering online we accept the following methods of payment:
Secure credit card transactions with E-Way using Secure Socket Layer technology for VISA and Master Card.
A payment is considered complete when the funds have been cleared.
For offline payments we accept the following methods of payment:
A payment is considered complete when the funds have been cleared.
11. Order Process
Unless previously quoted, you accept that any extra freight charges may be added to your order. Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised. Customers will be notified via email or phone if delays in shipping occur.
Inside Australia: Orders sent within NSW will generally ship through Australia Post for standard parcels whilst bulkier will be sent by courier.
Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.
Final Delivery: All orders will only be delivered to a residential or business address and require a signature upon receipt.
Please report any damaged parcels immediately or retail packaging in case an inspection is required.
13. Refund Policy
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.
Personal information is considered any information you provide to us either expressly or indirectly from browsing our website. Our policy defines the processes and practices we have implemented to ensure your personal information is not mistreated in any way.
The collection of sensitive personal information is restricted by the provisions of the Privacy Act. Such information would only be collected if it applies to the goods or services that we sell.
The policies implemented apply to the following topics:
Internet Address (IP address)
Internet Address / Access
Office National may temporarily store your internet address (IP) and the pages you access and a timestamp of when you accessed them to monitor user traffic through its website. We intend to use this data collected to generate statistics that aid us to deliver better web content services to our users.
Office National promise not to distribute collected user information to any third party unless required by applicable government legislation.
When you arrive at our website, Office National may issue you a per-session cookie. If your browser receives an alternate type of cookie, please report the incident to us at firstname.lastname@example.org and we will investigate the matter.
Office National will issue your web browser a per-session cookie for the purposes of tracking user sessions when you login to our online ordering system. Per-session cookies embed a small amount of data (usually a session identifier) during a browsing session and expire when you exit the browser.
Office National cookies are strictly intended to store information pertaining to a users session. Although unlikely, Office National will condemn any party that intercepts or distributes malicious content via its cookies. If you experience unusual activity whilst browsing our website, please report the incident to us at email@example.com and we will investigate the matter.
When you submit personal information to Office National by filling out any online enquiry forms or emails, the requests are directly sent to our personnel.
All personal information received is retained for Office National to fulfil the request being made. Unless required by applicable government legislation, we require your express permission to disclose your information to a third party.
Personal information may be securely retained for reference purposes and properly destroyed thereafter.
In some parts of the website, Office National will ask you for personal information, including your email address. Your email address will only be used for the purposes stated and will not be disclosed beyond Office National without your express permission.
Office National may contact you through your nominated email address. Unless prior consent is given, Office National will not use your email address for anything other than to satisfy the purposes for which it was disclosed.
Office National may contact you via your email nominated email address for administration and sales purposes only.
Office National promise not to distribute your email address to any other parties without prior consent from you.
Network data traffic to and from our web servers will be monitored at all times. If excess data traffic is detected, Office National reserves the right to cancel any or all user requests. Office National may log its data traffic and source IP addresses of any internet request. Such information would be protected and only disclosed to authorities or law enforcement bodies with a successful warrant application.